FREQUENTLY ASKED QUESTIONS
Welcome to the FAQ page for Dynamic Mechanical Solutions (DMS).
We understand that choosing the right mechanical service provider for your facility is an important decision. Below, we’ve compiled answers to the most common questions about our HVAC, plumbing, and fire prevention services.
If you still have questions, our team is just a call or message away.
General Company Information
Q: What is Dynamic Mechanical Solutions (DMS)?
A: DMS is a full-service mechanical contractor specializing in the design, installation, service, and maintenance of HVAC systems, commercial plumbing, and fire prevention systems. We serve commercial, industrial, and institutional clients across north Texas and surrounding regions.
Q: What industries do you serve?
A: We serve a wide range of sectors, including:
Manufacturing and industrial plants
Commercial real estate and office buildings
Hospitals and healthcare facilities
Educational institutions (K-12 and universities)
Government and municipal buildings
Data centers and high-tech facilities
Q: Are you licensed and insured?
A: Yes. DMS is fully licensed, bonded, and insured for all mechanical, plumbing, and fire system services in the jurisdictions where we operate. Our technicians are also certified and trained in compliance with all applicable codes and safety standards.
HVAC Services
Q: What HVAC services do you offer?
A: We provide a full range of HVAC solutions, including:
Design-build HVAC systems
Installation and retrofitting
Preventative maintenance and service contracts
Emergency repairs (24/7)
Energy-efficient upgrades and controls integration
Air quality and ventilation assessments
Chiller and boiler maintenance
Variable air volume (VAV) and VRF systems
Learn more about our HVAC services here.
Q: How often should my commercial HVAC system be serviced?
A: Most commercial HVAC systems should be serviced quarterly or semi-annually depending on the type and usage. Routine maintenance helps avoid costly breakdowns, improves energy efficiency, and extends equipment life.
Q: Can DMS help upgrade older HVAC systems to meet current energy codes?
A: Yes. We specialize in retrofitting existing systems with modern, energy-efficient components to meet current codes and reduce energy consumption.
Q: What brands or systems do you service?
A: We work with all major commercial HVAC brands, including Trane, Carrier, Lennox, Daikin, York, and Mitsubishi Electric. We are also experienced with custom and complex systems in industrial and mission-critical environments.
Plumbing Services
Q: What types of plumbing services do you provide?
A: Our plumbing services include:
Commercial plumbing system design and installation
Backflow prevention and testing
Drain cleaning and hydro jetting
Leak detection and pipe repair
Domestic hot water systems
Sump pumps and sewage ejector systems
Plumbing maintenance contracts
Grease trap installation and cleaning (for foodservice businesses)
Q: Can you assist with plumbing code compliance?
A: Absolutely. We ensure all installations and repairs meet local and national plumbing codes. We also assist with permitting, inspections, and compliance reporting.
Q: Do you handle plumbing emergencies?
A: Yes, our licensed plumbers are available 24/7 for emergency situations such as burst pipes, flooding, sewer backups, and critical fixture failures.
Fire Prevention Systems
Q: What fire prevention services do you offer?
A: DMS designs, installs, inspects, and maintains fire protection systems for commercial properties. Our services include:
Wet and dry fire sprinkler systems
Fire pump installation and testing
Fire suppression system installation (kitchens, data centers, etc.)
Backflow preventer testing (required for many fire systems)
Annual inspection and certification in compliance with NFPA standards
Q: Are your fire prevention systems compliant with code?
A: Yes. All fire prevention services are performed according to NFPA, local building/fire codes, and insurance regulations. We also assist with documentation for fire marshal inspections.
Q: Do you provide routine inspections for fire systems?
A: Yes. We offer annual, semi-annual, and quarterly inspections depending on your system type and local requirements. Inspection reports are logged and available digitally upon request.
Service & Maintenance
Q: What is included in your maintenance contracts?
A: Our customizable maintenance agreements typically include:
Scheduled inspections and servicing
Priority emergency response
Equipment performance reporting
Discounted rates on repairs and replacement parts
Compliance testing (e.g., backflow, fire systems)
Filter replacements, lubrication, and cleaning
Q: How can I request maintenance or a service call?
A: Call us at 469-524-3675, email info@dmsprofessionals.com, or submit a service request through our
Contact Form. Our dispatch team is available around the clock for urgent requests.
Q: What is your average response time for emergency service?
A: Our goal is to respond to emergency calls within 2-4 hours, depending on your location and the nature of the issue. Clients with maintenance contracts receive priority service.
Estimates, Quotes & Billing
Q: Can I get a free estimate for an installation or upgrade?
A: Yes. We provide no-obligation site visits and proposals for system upgrades, replacements, or new construction. Our team will assess your needs and provide a detailed, itemized quote.
Q: What are your payment terms?
A: Payment terms vary based on the project scope and service contract. We accept major credit cards, ACH, and checks.
Q: Do you work with general contractors on new construction?
A: Yes. We regularly collaborate with architects, engineers, and GCs on new construction, tenant improvements, and large-scale renovations.
Still Have Questions?
Our team is ready to assist. Whether you're looking for an emergency repair, system upgrade, or a long-term mechanical partner, we’re here to help.
Contact Us:
Phone: 469-524-3675
Email: info@dmsprofessionals.com
Office Hours: Monday–Friday, 8 AM–5 PM
Emergency Service: 24/7 Availability